Website Management For The Work That Is Nobody's Job.

It is the continuous work a live store generates that is nobody's actual job: adding products properly, retiring old ones with redirects, keeping seasonal content honest, noticing that an automation stopped, and applying the updates that only become urgent once they are overdue. It is the difference between a store that ages well and one that degrades quietly for two years.

Yes, and some clients do most of it and keep us for the technical half. Everything described here is editable in the dashboard by design, and the platform is not built to make you dependent. The service exists because it is work, not because it is secret.

Every mutating request against your organization is recorded in an audit log you can read without asking us, which is a stronger answer than a monthly summary written by the people being paid. If a price changed or a flow was edited, the record says who and when.

Those are contract terms rather than marketing copy, so they get agreed in the scoping conversation and written down, not published as a number on a page that has never met your store. A retainer sold with an SLA nobody negotiated is a retainer cancelled in month four.

New development. Building a feature, redesigning a section or integrating a new system are projects with their own scope, and folding them silently into a monthly fee is how retainers become resented. They get quoted separately, which usually means smaller.

Sometimes, and honestly it is a worse deal for you. Most of the value here comes from working on a stack we maintain, where we can see the audit log, read the flow runs and deploy a fix. Elsewhere it becomes ordinary agency retainer work at ordinary agency prices.